Governed AI across agents and workflows
Live Agents
Empower agents to solve problems, not search for answers
Enable your agents to resolve complex issues 30% faster with intelligent suggestions and instant knowledge retrieval. Full context across video, chat, and voice in one compliant platform.
Trusted by 450+ banks, telecoms, and insurance companies
Intelligent assistance
30% Faster Response Time, Complete Context Preserved
Enterprise scale
450+ Regulated Companies, 99.9% Platform Uptime
Security first
SOC 2 Type II, ISO 27001, Full Audit Trail
Capabilities
Free your agents to focus on complex, high-value interactions
Instant answers,
in-conversation
Agents receive real-time response suggestions and instant knowledge retrieval while they chat. No more switching tabs or searching databases. AI learns from your previous 7 days of conversations and activates in 24 hours.
Meet customers on their preferred channel
Stop juggling multiple platforms. Handle web chat, mobile, WhatsApp, voice, and video from one workspace. Customers switch channels mid-conversation without repeating themselves. Complete history visible in one view.
Connect face-to-face when it matters most
One-click video consultations with document sharing and screen control. Professional backgrounds for high-stakes decisions. Automatically recorded for compliance. No separate conferencing tools needed.
About Us
Engageware combines smart automation with a platform built to support every step of the customer journey. We make it easier for teams to deliver fast, reliable, and meaningful service—whether they're scheduling appointments, answering questions, or guiding customers to the right expert. What started as a solution to streamline interactions has evolved into a platform trusted across the industry.
Welcome to Engageware.
Intelligent Assistance
Stop searching, start solving
Route by expertise and availability. Investment questions reach financial advisors, technical problems go to product specialists. Organize teams with flexible scheduling. Seamless handoffs between groups without customers starting over.
Smart routing
Reach the right expert fast
Route by expertise and availability. Investment questions reach financial advisors, technical problems go to product specialists. Organize teams with flexible scheduling. Seamless handoffs between groups without customers starting over.
Unified workspace
No switching between channels
Stop juggling platforms. Handle web, mobile, WhatsApp, voice, and video in one workspace with complete customer history. Customers switch channels without repeating themselves. Reduced training time increases productivity.
Face-to-face support
Video consultation without extra tools
High-stakes decisions need face-to-face interaction. Escalate to video instantly from any channel with document sharing and screen control. Automatically recorded for compliance.
Ready to transform your agent support?
FAQs
Questions we get all the time
How many users can access Live?
Live supports unlimited users. Scale your team without worrying about user limits or additional licensing fees.
Can I restrict Live access from specific computers?
Yes. You can define an IP allowlist to control which computers can access the platform. This ensures agents only connect from approved locations for security and compliance.
How quickly can we deploy Live?
AI activates in 24 hours after integration. The platform learns from your last 7 days of conversations and starts suggesting responses immediately. Full deployment typically takes 2-3 weeks depending on integrations.
Does Live work with our existing systems?
Yes. Live integrates with major CRM platforms, knowledge bases, and telephony systems. Our team handles technical integration so your IT department stays focused on core priorities.
Is Live compliant with financial services regulations?
Absolutely. Live is SOC 2 Type II and ISO 27001 certified. All sessions include full audit trails, automatic recording for compliance, and built-in regulatory guardrails for banking and insurance.
What channels does Live support?
Live handles web chat, mobile apps, WhatsApp, Facebook Messenger, voice, and video from one unified workspace. Customers can switch channels mid-conversation without repeating information.
How does AI ensure response accuracy?
AI suggests responses based on your previous successful conversations and approved knowledge articles. Agents always review and approve suggestions before sending. The system improves continuously as it learns from your team’s interactions.
Can we customize agent groups and routing rules?
Yes. Organize agents by expertise, set specific service hours, and define routing rules based on customer need, agent skills, and availability. Transfer sessions seamlessly between groups or individual agents.
What kind of reporting does Live provide?
Real-time dashboards track response times, resolution rates, sessions handled, and wait times. Filter by timeframe, channel, or agent group. Export detailed reports for comprehensive performance analysis.
Do we need separate tools for video consultations?
No. Video is built directly into Live. Escalate from any channel to video with one click. Share documents, control screens, and maintain compliance with automatic recording. No separate conferencing tools required.