Roughly 60% of all customer interactions were arriving by phone, requiring human agents to handle questions that were fundamentally routine. The existing model was a ceiling. It capped growth, constrained margins, and left the company dependent on headcount to serve demand that technology could handle.

See what’s inside:

• 225% subscriber growth and 250% revenue growth since AI agent launch with headcount growing just 15%
• Phone call volume reduced from 60% to 3% of interactions with 84% of customer inquiries resolved autonomously
• EBITDA margin expanded from 30% to 40%, a 13-point improvement