Global telecom provider automates customer service across 11 countries with Engageware
Case Study
Global telecom provider automates customer service across 11 countries with Engageware
One of Latin America’s largest telecommunications providers needed to modernize customer service across 11 countries, dozens of digital channels, and hundreds of millions of subscribers. See how Engageware deployed AI-powered self-service across 11 markets in just 15 weeks.
See what’s inside:
- 11 countries deployed in 15 weeks with 100% of mapped customer workflows automated within 90 days
- 1.5M+ web conversations at launch and 250K+ WhatsApp conversations across 40+ customer engagement channels
- 90+ integrations deployed across regional systems with 2,500+ localized content assets configured
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