For a credit union managing nearly $5 billion in assets across 11 branches, branch capacity is a hard constraint. See how one credit union extended service capacity beyond branch walls without adding proportional headcount.

See what’s inside:

• 86% year-over-year growth in Virtual Branch appointments with Virtual Branch outpacing in-person channels at a 6:1 ratio
• $19.2M in loans serviced and $11M+ in deposits acquired through Virtual Branch in a single year
• Virtual Agent answer rate reached 97.4% in Q1 2026, its highest level since deployment