Bancor had invested in a chatbot, but resolution rates were low, customer issues were frequently left unresolved, and the gap between what members needed and what the tool could deliver was widening.

See how they solved it with Engageware:

• 85% first-interaction resolution rate on WhatsApp with only 15% of conversations requiring escalation to a live agent
• WhatsApp usage grew 72% after deployment, transforming it from one of Bancor’s least-used channels into its primary digital service platform
• 135,000+ total monthly customer interactions across the full Engageware AI suite