How OnPoint enhanced their internal search with gen AI

How OnPoint enhanced their internal search with gen AI

In this on-demand webinar, OnPoint Community Credit Union shares how they transformed their internal knowledge search experience using generative AI. With over 1,200 employees across 60 branches, OnPoint needed a faster, smarter way to connect staff with accurate information in real time.

November release showcase

November release showcase

Watch this 45-minute walkthrough of Engageware’s newest product updates. You’ll see how the latest enhancements bring precision to every touchpoint, streamline branch operations, and give your teams and members confidence in every interaction.

Virtual Assistant Maximizes Customer Engagement with 98% Resolution

Guía para telcos sobre agentes de IA, automatización de atención y reducción del volumen del call center

Meet Engageware’s virtual assistant offers personalized support, turning interactions into valuable opportunities. Integrated with core banking systems, it empowers users to perform transactions effortlessly, surpassing traditional chatbots. Using advanced AI and natural language processing, it provides accurate, tailored responses, boosting first-contact resolution rates to 98% and reducing call center workloads. Press play to learn all about it!

Driving customer satisfaction with omnichannel customer service

Webinar on-demand sobre IA conversacional para mejorar la atención al cliente

Ensure your customers receive consistent and seamless service across every channel. From AI-driven virtual assistant to unified knowledge base and easy appointment scheduling, Engageware combines technology and human touch to meet today’s customer expectations.