Most voice AI responds. It answers a question, acknowledges a request, routes a call. But when the conversation ends, someone still has to do the work. This release brief covers what’s new in Engageware’s April 2026 release, starting with Voice Agents, purpose-built to complete real interactions over the phone, not just handle them.

See what’s new:

• Voice Scheduling Agent is now available in the US as the first agent in Engageware’s Enterprise Appointment Management platform
• Web-Scraped Content Ingestion feeds knowledge your team already publishes on your website directly into AI-powered answers without duplication or manual syncing
• Classes and Occurrences brings native group scheduling into Salesforce, closing a long-standing gap for advisors, educators, and operations teams