Product brief
What’s new in Engageware: April 2026 product release
Knowledge that works as hard as your team
Voice AI
Voice Scheduling Agent + Analytics
Purpose-built agents that complete inbound calls end to end — booking appointments, checking balances, and routing fraud — without live staff. 24/7. No overbooking. No policy workarounds.
Knowledge Management
Web-Scraped Content Ingestion
Crawl your website on a configurable schedule and feed page content directly into AI-powered answers. No duplicate maintenance. No content that outlives its relevance. Source URL cited in every answer.
Scheduler for Salesforce
Classes and Occurrences
Create one class, offer multiple time slots, let clients self-register. Attendance, capacity, and follow-up workflows all live natively inside Salesforce — no external tools, no manual reconciliation.
Why this matters
Your AI talked. Now it works.
Most voice AI responds. It answers a question, acknowledges a request, routes a call. But when the conversation ends, someone still has to do the work. This release changes that.
The April 2026 release introduces three capabilities built to move work forward — not just conversations. Voice Agents complete real phone interactions end to end. Web-Scraped Content Ingestion keeps your knowledge base current without duplicate maintenance. And Classes and Occurrences brings native group scheduling into Salesforce, eliminating external tools and manual reconciliation.
See everything that’s new in April 2026
This case study shows how a leading Mexican bank contained 92% of fraud alerts inside WhatsApp, without adding pressure to live agents or weakening fraud controls.