Case Study
Voice AI at scale: a mission-critical deployment
How a government agency serving 33 million citizens replaced legacy IVR with Aivo Voice AI Agents and handled more than 6,000 calls in four days.
6K+
Calls handled in the first four days
20%
Increase in call retention
<500 ms
Latency for natural conversation
95%+
Voice-recognition accuracy
Why this matters
Mission-critical voice service must work from day one
A public agency serving more than 33 million citizens replaced rigid IVR menus with conversational Voice AI, improving access for a large, predominantly Spanish-speaking population.
What’s inside
How Voice AI performed from day one
- The limitations that pushed the agency beyond legacy IVR
- How natural speech and intent recognition changed the experience
- How nontechnical teams manage the platform
- The measurable impact achieved immediately after launch
See enterprise Voice AI operating at scale
Download the case study to explore the deployment, results, and lessons from a mission-critical government service.