How a century-old Argentine banking group replaced a failing chatbot with a 96% resolution rate across four banks
CASE STUDY
How a century-old Argentine banking group replaced a failing chatbot with a 96% resolution rate across four banks
The previous chatbot was failing: limited intent recognition meant customers received incorrect answers, driving negative feedback and pushing customers away from digital channels. There was no way to resolve queries and claims within a single channel without escalation.
See what’s inside:
- 500% increase in automated query volume, with 96% of interactions now receiving a direct answer
- Average support time reduced to under 1 minute, a 46% reduction from the prior baseline
- 40% increase in positive customer feedback following deployment
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