Press Releases

Announcements and media coverage

TimeTrade SilverCloud Releases “Digital-First Banking Trends Report”

Tewksbury, Mass., May 19, 2021 – TimeTrade SilverCloud, the industry-leading provider of customer engagement solutions, today released its “Digital-First Banking...

TimeTrade SilverCloud, POPi/o Partner to Enable Financial Institutions to Deliver Exceptional Customer Experiences

Partnership enhances virtual meeting capability, provides a personalized, more engaging experience Tewksbury, Mass., April 20, 2021 – TimeTrade SilverCloud, an...

TimeTrade And SilverCloud Unite To Transform Customer Experience

Combined company delivers most effective and efficient methods for customer interaction Tewksbury, Mass., Jan. 12, 2020 – TimeTrade Systems, the...

TimeTrade Acquires SilverCloud and Expands Customer Experience Software Platform

Leading software provider for enterprise appointment scheduling combines with customer and employee knowledge management SaaS provider to elevate customer experience....

Verint Announces Automation Solution to Improve Retail Banking Customer Experience

Seamless Integration in the Cloud Combines Branch Workforce Management and TimeTrade’s Powerful Online Scheduling to Improve Productivity and Operational Efficiency...

American 1 Credit Union Empowers Members with Automated Self-Service Support and Chatbot During COVID-19 Crisis

Credit union’s self-service initiative proves invaluable at onset of pandemic, dedicated Coronavirus information center deployed across all digital channels Portsmouth,...

SilverCloud’s Banking Chatbot Surpasses 260,000 Consumer Requests During COVID-19 Pandemic

Demand for self-service options surges in response to Coronavirus restrictions, financial institutions report 50 percent increase in overall chatbot usage...

TimeTrade Announces Immediate Availability of Retail Recovery Package to Enable Safe Shopping via Virtual and In-Store Appointments

New, Quick-Start Solution Supports Multiple Appointment Types for an Unlimited Number of Locations, Allowing Unmatched Flexibility for Retailers as They...

TimeTrade Partners with Private Equity Firm Clearhaven Partners in Majority Acquisition

Software Industry Veteran William Clark Appointed as CEO TEWKSBURY, MA – May 12, 2020 – TimeTrade Systems, the leading provider...

Altamaha Bank & Trust Implements SilverCloud’s Customer Self-Service to Elevate Experience, Engagement for Customers

Rural community bank drives digital adoption with automated self-service tool Portsmouth, N.H., May 07, 2020 – SilverCloud, Inc., the only support solution...

TimeTrade Announces Immediate Availability of Essential Banking Package for Rapid COVID-19 Response

With Branches Closed, and Consumers and Businesses in Need of Urgent Financial Assistance, Banks and Credit Unions Can Leverage Appointment...

TimeTrade Sync Solves the Data Synchronization Problem Across Platforms

Automatically Update CRM, Email, and Calendar Data with Ease BOSTON, MA – February 12, 2020 – TimeTrade, the leader in...

With TimeTrade Queue Manager Brands Transform Physical Experiences

Retailers, Banks, and Credit Unions Now Have a More Powerful Tool to Bridge the Gap Between Digital and Physical Experiences...

TimeTrade Introduces Engagement Center, Reshaping How Leading Brands Bridge the Physical to Digital Divide

The Next Generation of TimeTrade’s Intelligent Appointment Scheduling Platform Equips Top Banks and Retailers to Accelerate Customer Engagement Strategies Leading...

TimeTrade SilverCloud Announces Self-Service Assistance Package

Tewksbury, Mass., June 16, 2021 – TimeTrade SilverCloud, the industry-leading provider of customer engagement solutions, announced today that it has...

New TimeTrade Schedule-A-Demo Solution Helps B2B Software Companies Increase Inbound Lead-to-Meeting Conversion by 4X

By using lead forms alone, marketers are missing out on more than $5 billion in potential revenue through ineffective lead...

TimeTrade Recognized as Top Scheduling Solution by Vendor Neutral

Vendor Neutral’s new Certified 100 Program™ helps SalesTech buyers quickly identify technical solutions that best fit their organizational needs BOSTON,...

TimeTrade’s Scheduler for Salesforce Achieves 500 Percent Year-Over-Year Growth

Expands customer base with leaders in Financial Services, Technology, Higher Ed and more BOSTON, MA – September 24, 2018 – ...

TimeTrade Launches “Events & Classes” Offering to Strengthen Brand-Buyer Connections Through Meaningful Live Interactions

Corporate brands can now offer events and classes at scale with location-level execution BOSTON, MA – September 20, 2018 – ...

TimeTrade and Theatro Partner to Transform Customer and Associate Experience

Customer Appointment Scheduling Just Got Smarter at The Container Store BOSTON, MA – September 13, 2018 –  TimeTrade, the leading...

TimeTrade Adds LogMeIn to Enhance Intelligent Appointment Scheduling Capabilities

Latest integration adds Join.me, GoToMeeting capability to Scheduler CRM solution BOSTON, MA – September 5, 2018 –  TimeTrade, the leader...

TimeTrade Introduces New Features for Salesforce Financial Services Cloud

Latest release of TimeTrade Scheduler Application includes Custom Availability, Person Accounts BOSTON, MA – August 28, 2018 –  TimeTrade, a...

TimeTrade Integrates with Yext to Offer Intelligent Appointment Scheduling on Yext Pages

Integration makes it easy for businesses using Yext to add smart scheduling to their websites BOSTON, MA – August 21,...

TimeTrade B2C Survey: Successful customer engagement with today’s buyers starts with in-person appointments

Connecting buyers to knowledgeable store associates produces more sales, deeper brand loyalty BOSTON, MA – August 7, 2018 – TimeTrade,...