Press Releases

Announcements and media coverage

Engageware to share Agentic AI deployment playbook for telecom at Mobile World Congress 2026

CEO Dan O’Malley to join NetUno chairperson and IDC Vice President for executive discussion on scaling Agentic AI across service,...

Engageware To Showcase Regulated Industries’ Most Used AI-Powered Customer Engagement Platform at Bank Director’s 2026 Acquire or Be Acquired (AOBA) Conference 

Trusted by 25% of the Top 50 Banks in the Americas, Engageware’s Enterprise-Grade Agentic AI Has Orchestrated 1B+ AI Interactions...

Everest Group Again Recognizes Engageware as Major Contender in Conversational AI and AI Agents in Customer Experience Management (CXM) Products PEAK Matrix® Assessment

Recognition Underscores Engageware’s Expanding Global Footprint and Leadership in AI-Driven Engagement for Regulated Industries BOSTON–(BUSINESS WIRE)–Engageware, the most widely used...

Engageware Showcases Trusted AI Platform Transforming Customer Engagement at Money20/20

BOSTON, MA – October 21, 2025 – Engageware, the most widely used AI-powered customer engagement platform for regulated industries, today...

Aivo, an Engageware Company, to Host AI in CX Summit 2025: Global Brands Reveal How AI is Redefining Customer Experience

Free Digital Event Unites Industry Leaders from Banking, Telecom, and Technology to Share Real-World AI Success Stories and Strategies BUENOS...

Engageware Appoints Technology Industry Veteran Dan O’Malley as CEO to Drive Expansion of its AI-Driven Customer Engagement Platform

O’Malley’s deep financial services experience strengthens Engageware’s leadership position with enterprise clients BOSTON, MA – (BUSINESS WIRE)— Engageware, a leading...

Engageware Recognized as a Major Contender in Everest Group Conversational AI Products PEAK Matrix® 2024

Recognized for Market Adoption, Client Value, and Product Vision & Capability, Engageware Earns Major Contender Position BOSTON, MA – July...

Engageware Launches Advanced SMS and WhatsApp Capabilities to Transform B2B Digital Communications

BOSTON, MA – February 29, 2024 – Engageware is thrilled to announce enhancements to its digital communications offerings, reinforcing digital...

Engageware Releases Report Highlighting 2024 Customer Engagement Trends in Banking

In the third annual release of the ENGAGE Report series, the first of four volumes, banking leaders surveyed express optimism...

Engageware Acquires Aivo

Extending Leadership Position as the Only Comprehensive, Customer Engagement Platform Powered by Conversational & Generative AI Market leader acquires conversational...

Engageware Launches Industry’s First Peer Analytics Feature

–First-to-market benchmarking capabilities give financial institutions data-driven insights to drive growth by maximizing appointments– TEWKSBURY, Mass., March 7, 2023 –...

Natco Credit Union Advances Member Engagement Strategy, Expands Partnership with Engageware

–Credit union builds on success of Online Appointment Scheduling, adds Customer Self-Service solution to elevate member experience, provide easier, faster...

Engageware Appoints Software Veteran Nina Vellayan as Chief Executive Officer

Premier customer engagement SaaS provider taps top technology executive with track record of success to lead company’s continued growth TEWKSBURY,...

Engageware Releases 2023 Customer Engagement in Banking Report

Amid recession possibility, banking professionals reveal challenges in customer digital adoption; express desire for additional staff, and indicate increased investment...

LA Financial Credit Union Launches Employee Knowledge Management Solution to Expand Investment in Member Engagement

Solution elevates member experience by increasing employee productivity and maximizing operational efficiencies TEWKSBURY, Mass., Aug. 11, 2022 – Engageware, the...

Engageware’s Scheduler for Salesforce Solution Now Features Personal Booking Pages for Wealth Managers and Financial Advisors

Industry’s leading intelligent appointment scheduling solution first to offer new capability enabling frictionless customer interactions, streamlined booking process TEWKSBURY, Mass.,...

Rio Grande Credit Union Signs Five Year Extension for Engageware’s Employee Knowledge Management

Continuation of strong partnership yields specialty training programs as a strategic resource for credit union employees TEWKSBURY, Mass., May 24,...

Engageware Launches ‘Engage with Bankers’ Community for Financial Institutions

New forum is a strategic resource for banking professionals to share industry best practices, collaborate and network. TEWKSBURY, Mass., April...

Engageware Releases Inaugural ‘Customer Engagement in Banking’ Report

Banking professionals reveal strategic priorities for customer engagement in 2022  While 49% of banking professionals indicate that digital is the...

Engageware Drives Banner Year Cementing its Position as Premier Customer Engagement Solutions Provider

Company expects significant continued momentum TEWKSBURY, Mass., Feb. 3, 2022 – Engageware, the leader in customer engagement SaaS solutions, today...

Engageware Achieves Historic Technology Industry Milestone Enabling Consumers to Schedule Over One Billion Appointments

Enterprise appointment scheduling pioneer fuels the “by-appointment” economy TEWKSBURY, Mass., Jan. 11, 2022 – Engageware, the industry-leading provider of customer...

Engageware, Glia Partner to Help Financial Institutions Provide Seamless Digital Customer Service

Fintechs team up, allowing FIs to deliver efficient customer experiences Tewksbury, Mass., Oct. 26, 2021 – Engageware (formerly TimeTrade SilverCloud), an...

TimeTrade SilverCloud Is Now Engageware

New name reflects company’s expertise in customer engagement Tewksbury, Mass., July 28, 2021 – Following TimeTrade Systems’ acquisition of SilverCloud...

TimeTrade SilverCloud, Kasisto Partner to Provide Industry-Leading Digital Assistant for Financial Institutions

Digital-first solution delivers accurate answers in real time, strengthening customer engagement; reducing handle times Tewksbury, Mass., July 20, 2021 –...