Easily Capture Customer Questions, Requests, and Needs
Not all customers want to call or visit with a request. Engageware’s custom work queues make it easy to quickly capture customer requests across your digital channels. These can be all kinds of queues from lead generation, skip a pay, customer complaints, update address, update name and more.
Automate the collection and assignment of customer inquires
Custom Work Queues allow you to capture consumer inquiries and requests across your digital channels and bring them all into one centralized tool that ensures they are being routed to the right person in your institution
Omnichannel
Capture customer inquiries and requests across your digital channels
Centralized
Centrally manage all customer questions in one easy-to-use admin area
Automated
Properly route all requests and inquiries to the right people
Engageware makes it fast and easy for me to resolve member inquiries in a professional and timely manner. It has improved my member experience for certain!
Customize Based on the Channel
The information you need to collect or how an inquiry is routed may vary based on the channel or type of form. With custom work queues you can easily customize your form fields or routing rules based on the channel and type of request.
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Watch NowCommon Custom Work Queues
Lead Generation
Capture customer across your digital channels and ensure leads are properly routed to the right team.
Customer Requests
Setup up custom forms for common requests such as skip a pay, update address, update name and ensure they are routed to the right team.
Customer Inquiries
Provide customers with more robust forms that capture a variety of potential questions and use form fields to route to the proper team.
Frequently Asked Questions
Does Engageware have templates for different Custom Work Queues I can chose from?
Yes, we have a variety of standard queue / form templates for the common forms – Skip a Pay, Address Change, Change Name forms as well as standard contact or lead generation forms. You are able to use those as a starting point and customize based on your institution’s needs.
How do we access all of the customer submissions?
All completed form submissions are stored in our backend United platform. Actions can be done from the United platform including responding directly to customers ensuring that communication is captured (who responded, when were they responded, etc.)