Agents spend more time searching than solving. Live puts AI alongside every conversation so specialists can focus on what only they can do, resolving issues 30% faster with every session recorded and audit-ready from day one.

See what’s included:

• Instant answers, in-conversation delivers real-time response suggestions and instant knowledge retrieval while agents chat, with no tab switching, no searching, and AI that activates in 24 hours
• Unified workspace handles web, mobile, WhatsApp, voice, and video from one place with complete customer history, so customers never have to repeat themselves
• Smart routing and video consultation connects customers to the right specialist by expertise and availability, with built-in video escalation, document sharing, and automatic compliance recording