Webinar
Fall 2026 Product Release Showcase
An on-demand look at Conversational Search, Knowledge Management APIs, and the latest Scheduler for Salesforce enhancements.
71%
Of customers say ease of
resolving their issue matters most
31%
Stop doing business with the
institution after repeated bad support experiences
50%
Of customers say interactions are easier when companies use GenAI
87%
Say it is essential to offer an
option to reach a human agent when using GenAI
Why this matters
Easier answers keep customers. Harder ones lose them
Customers say ease of resolving their issue matters most. After repeated bad support experiences, 28% reduce spend and 31% stop doing business with the institution entirely.
The Fall Product Release responds on three fronts: Conversational Search lets employees follow up inside Enhanced Search, Knowledge Management APIs bring governed answers into the tools teams already use, and Scheduler for Salesforce adds tighter control over scheduling, notifications, and admin configuration.
What’s inside
Follow-up answers. Governed knowledge. Tighter scheduling.
- How Conversational Search lets employees ask follow-up questions in Enhanced Search without starting over.
- How Knowledge Management APIs bring governed answers into CCaaS, CRM, and ticketing systems.
- What’s new in Scheduler for Salesforce v16.4.3, including registration windows and schedule delegation.
- How Classes & Occurrences handle seminars and workshops with capacity limits that prevent overbooking.
- What’s Next: A first look at appointment scheduling moving from a booking tool to a revenue driver.
Roadmap is intended to outline general product direction and focus. Roadmap is not a commitment and is subject to change at Engageware’s discretion.
See what’s new
Watch the release showcase for a practical look at Conversational Search, Knowledge Management APIs, Scheduler for Salesforce, and more