Justin Smith, with support from Subhadra Srivatsan and Jack Niles, walks through the latest updates, including:

• Conversational search in Knowledge Management, now supporting follow-up questions so a single search becomes a conversation instead of a new search or an escalation
• Ongoing investment in our public APIs, from surfacing governed knowledge inside any AI experience to supporting fully custom scheduling integrations
• Scheduler for Salesforce updates including seat license enforcement, a reschedule lock window, schedule delegation, dedicated recovery time events, and upgrades to Classes & Occurrences

Plus a preview of what’s coming next.