Governed AI across agents and workflows
Make information easy to find again
Knowledge Management
Stop digging through endless PDFs and portals. Give teams one trusted place to get accurate answers fast so work moves smoothly and customers receive clear guidance every time.
75% Faster speed to answer
500 Million queries answered
15 Hours saved monthly per employee
Deliver Compliant Answers Faster
Built for Accuracy, Compliance, and Adoption
01
Results that change work
Instant answers. Higher accuracy, lower handle time, stronger confidence with governed AI.
02
Governance you can rely on
Every answer comes from approved content with full auditability. Reviews, expirations, and controls keep information accurate, consistent, and aligned with required standards.
03
Support that drives value
Engageware’s Managed Content Services refines structure, clarity, and searchability so your knowledge stays organized and effective. Customers report strong adoption, faster onboarding, and sustained confidence.
75
%
of staff time saved per appointment
30
%
increase in bookings with the same staff resource
79
%
self-service adoption rate
How it works
A Simpler path to answers
One place for content
Your policies and procedures stay organized, governed, and current. Reviews and controls maintain accuracy and consistency so teams stay aligned and confident.
Faster, confident teams
Clear answers reduce friction and uncertainty. Teams serve customers faster, complete tasks accurately, and avoid outdated content that slows work and increases risk.
Search that understands intent
Employees ask questions in plain language and get instant AI powered answers. AI Search understands intent and surfaces the right response with source details. No hunting or guesswork.
Answers, not keyword hunting
AI search returns the right answer instantly, even when content is buried inside long policies and procedures. Employees stop juggling keywords or switching between portals.
Transparent, traceable answers
Every response includes source links so teams verify accuracy, eliminate guesswork, and maintain consistent guidance across interactions.
Content services team
Engageware experts refine and structure content so procedures become clear, searchable, and compliant. This strengthens your knowledge base and improves employee experience.
Insights & analytics
Search data reveals content gaps and outdated materials. Leaders gain visibility into what teams need so improvements become simple and targeted.
Procedure builder
Create clear, step-by-step guides that reduce risk and support consistent execution. Updates are easy and can be self-managed or with Engageware support.
Integrations & APIs
Connect search and content to intranets, CRMs, CCaaS, and other internal tools. Keep answers within existing workflows so teams stay productive without jumping systems.
Built for compliance
Drafting and approvals ensure only accurate content is published. Automated reviews and guardrails keep information current and within your risk envelope.
See how teams reduce search time and improve confidence
Delivering Measurable Outcomes for Regulated Industries
“Buried details are now surfaced instantly, saving time and significantly improving service accuracy.”
— Aimee Ten Eyck-Schaffer | Learning and Development Manager, OnPoint Community Credit Union
Ready to Make Work Easier for Your Teams?
Join institutions like yours that rely on Engageware for faster answers, stronger compliance, and a better employee experience.
FAQs
Frequently Asked Questions
How does Engageware help my employees find information faster?
Engageware provide instant, accurate answers from one trusted source so employees avoid digging through outdated documents or disconnected systems.
Will this improve customer or member service?
Yes. Confident employees deliver quicker, clearer guidance which reduces frustration and improves overall service quality.
How does Engageware ensure accuracy and compliance?
Built-in reviews, approvals, and audit history maintain accuracy and governance. Only approved content appears in in search results.
What results can we expect after rollout?
Institutions see faster search, reduced handling time, higher employee confidence, and stronger service accuracy within weeks of deployment.
Will employees actually use this?
Yes. Customers consistently report high adoption and satisfaction because answers are easy to find, trust, and act on.
How does Engageware help reduce employee burnout?
Employees no longer battle the stress of unclear and scattered information, allowing them to focus on customer needs instead of searching.
Is this secure for a regulated environment?
Yes. Engageware meets strict security, governance, and data isolation requirements designed for regulated industries and enterprise-grade security.
Does this replace our existing procedures or workflows?
No. It strengthens them by making guidance clear, organized and accessible when decisions need to be made.
How quickly can we implement this?
Most institutions go live in a few months and see immediate productivity gains.
How do we identify content improvements?
Engageware highlights gaps, outdated information, and common employee questions, so you always know what to refine.