Engageware, major contender in conversational AI – 2025
Engageware has been recognized as a Major Contender in Everest Group´s Conversational AI PEAK Matrix™ for 2024 and 2025
Industry Category: Banking
What’s new in Engageware? | Product updates Q1 2025
The Engageware Q1 2025 release delivers strategic enhancements that balance cutting-edge Gen AI capabilities with the essential human touch needed in financial customer experiences.
OnPoint Community Credit Union
Discover how OnPoint Community Credit Union Evolved Employee Productivity with AI-Powered Knowledge Management.
UMassFive: 90-second faster calls and 170% higher knowledge adoption with Engageware
See how UMassFive reduced average call handling time by 90 seconds, grew knowledge adoption 170%, and improved job performance for 75% of employees with Engageware Employee Knowledge Management.
How Lowell Five Bank drove 123% revenue growth with Engageware Appointment Scheduling
See how Lowell Five Bank drove 123.6% revenue growth via digital channels and 136.2% via self-service IVR with Engageware Appointment Scheduling across 15 banking centers.
Mercantil Seguros automated 86% of customer service interactions with Engageware
See how Mercantil Seguros automated 86% of customer service interactions, achieved a 97% resolution rate, and reduced support tickets 40% with Engageware Virtual Agent in just 8 weeks.
Banco Comafi: 98% resolution rate and 34 automated banking transactions on WhatsApp
See how Banco Comafi achieved a 98% interaction resolution rate and automated 34 banking transactions on WhatsApp with Engageware, growing interactions from 60,000 to 1.2 million since launch.
Pensiones Banorte proved retirees will embrace AI banking when the channel is right
See how Pensiones Banorte achieved 670% consultation growth, $2M+ revenue in one month, and 43% of monthly services automated with Engageware Virtual Assistant on WhatsApp.
From prototype to profit: Executive lessons on scaling agentic AI in CX
The central theme, “the end of the demo era,” framed the entire conversation: AI value can no longer be measured in demos or vanity metrics, but must be proven through tangible business outcomes.
How agentic AI is rewriting the customer engagement playbook
Agentic AI is changing how organizations engage customers by moving from simple responses to goal-driven action. This ebook lays out what that shift looks like in practice and what it means for customer experience teams in regulated, high-stakes environments, especially in banking, financial services, and insurance where compliance is non-negotiable.