Engageware's AI-powered platform provides the orchestration, governance, and proven workflows to build seamless customer journeys that are compliant, contextual, and human even at massive scale.
Welcome to Engageware.
Designed from the start for industries where security, compliance, and auditability aren’t optional
Powering 3 billion customer interactions across 600+ organizations in 20+ countries
Measurable results matter more than promises. We deliver ROI you can prove
Our mission is simple: co-create the most effective AI-powered customer engagement solutions for regulated companies.
We focus on measurable business value—everything we do (even AI) only matters if it delivers meaningful results for you.
We understand your challenges and apply our real-world experience to make better decisions with you.
We build in security, compliance, and transparency—and we show up when it counts, owning outcomes with you.
We design, implement, and iterate with your team so that it works in your world.
25
%
of the top 50 banks in the Americas
20
%
of the top 20 telecom providers
Honored with a 2025 Silver Stevie® Award for Sales & Service for accelerating real-world adoption of responsible, AI-driven customer engagement.
AI interactions orchestrated
Enterprise-grade agentic AI that helps customers reach the right outcome faster.
Appointments scheduled
Mission-critical scheduling that converts intent into booked meetings with the right expert.
Questions answered
The compliance-ready accuracy layer that helps frontline teams deliver answers faster.
We’re growing our team of trusted advisors, hands-on operators, and outcome-focused builders who believe regulated industries deserve trusted engagement that works safely at scale.
A seasoned leader and proven enterprise software and AI technology executive, Dan brings more than 20 years of experience driving digital transformation, practical innovation, and growth across the financial services and technology sectors. Dan is responsible for continued AI innovation, enhancing customer support and services, and expanding opportunities to create added value for customers and the markets they represent. Among his previous roles, Dan served as Co-Founder and Chief Executive Officer of Numerated (acquired by Moody’s) and as Chief Digital Officer of Eastern Bank.
Chief Executive Officer
Steve Abramson is a senior finance executive with 20 years of experience across technology, start-up, and high-growth companies. He recently served as CFO at Numerated, leading global finance and administration, legal, and investor relations ahead of the company’s acquisition by Moody’s. Previously, he was CFO at JUNO, scaling the finance function to support rapid growth and acquisition by GrowthZone. Steve holds an MBA from the University of Massachusetts Amherst and a BS in Finance and Accounting from Syracuse University.
Chief Financial Officer
Rich leads Engageware’s global sales organization and brings over 20 years of experience building and transforming high growth businesses. Prior to joining Engageware, Rich served as CRO for SundaySky, the leader in the video platform market. Prior to SundaySky, Rich led Acxiom’s Financial Services business as Group Vice President. Previously, Rich served as Vice President, Sales – North America at Experian for their Marketing Platforms business unit. Rich earned a Bachelor of Science degree in Marketing from the University of Rhode Island.
Chief Revenue Officer
Chief Administrative Officer
Rob leads technology, data, and product engineering with over 30 years of expertise driving product innovation at scale. Most recently as CTO at HG Insights and Supplier.io, he built AI-powered B2B intelligence platforms serving enterprise customers. Rob is inventor on six filed patents in AI and data technologies and earned his Computer Science degree from UC Santa Barbara.
Chief Technology Officer
Bill has led Engageware’s client services organization since 2007, responsible for the company’s customer success, support, and professional services. With more than 25 years of experience in the development and implementation of enterprise software, Bill previously was vice president of client services at EasyAsk, a division of Progress Software Corporation. Earlier, he was vice president of professional services at Oberon, Inc. Prior to Oberon, Bill provided leadership to the Clarify, Inc. professional services organization, and held several roles at Digital Equipment Corporation. He earned a bachelor’s degree in electrical engineering from Rensselaer Polytechnic Institute and an MBA from Clark University.
Senior Vice President, Client Services
Michael leads Engageware’s software engineering organization. Michael joined Engageware in 2019 and has more than 30 years of engineering experience in SaaS and technology companies. Before Engageware, he held senior leadership positions at Imprivata and TruePosition Inc. He earned a bachelor’s degree in Computer Science with a specialty in Mathematics from Fitchburg State University.
Vice President, Engineering
Dan leads Engageware’s global marketing team, bringing over 20 years of experience spanning start-ups, scale-ups, and public companies. He specializes in driving comprehensive go-to-market strategies, fostering cross-functional alignment, and enabling revenue growth. Before joining Engageware, Dan held senior leadership roles at Xtify (acquired by IBM), Zodiac (acquired by Nike), and LiveVox (acquired by NICE). He holds a BA from Cornell University and an MBA from the University of Michigan’s Ross School of Business.
Vice President, Marketing
Christopher leads the Hosting Operations team and is the Security Officer for the organization. He has been a technical leader for multiple startups and has over 23 years of industry experience in Cybersecurity, IT, Software Engineering and SaaS Operations. Christopher was most recently at Labelbox, where he provided leadership for the DevOps and Security Roles. Earlier, he was a founding member of Identropy where he served various critical roles such as VP of Product and VP ISO. Christopher has a degree in Computer Engineering from Texas A&M University.
Head of Hosting Operations and Security Officer
