The challenge was not acquisition. It was relevance. Retirees interact with their pension provider on a narrow set of occasions: payment dates, credit questions, the occasional administrative update. Between those moments, the relationship is largely dormant.
See how they solved it with Engageware Virtual Assistant on WhatsApp:
- 670% growth in consultations after one year and 300% increase in WhatsApp sessions year over year
- $2M+ revenue generated in the first month of the credit application feature launch
- How 43% of all monthly services are now handled by the virtual assistant with 80% customer satisfaction