Scheduling was manual and reactive, the call center and branches operated in separate silos, and customers who wanted to bank outside business hours had nowhere to go.

See how Lowell Five Bank fixed it with Engageware:

• 123.6% increase in revenue via digital channels and 136.2% increase in revenue via self-service IVR
• 62.5% increase in customers using the online portal and 79.3% increase in self-service adoption via IVR
• How advance visibility into appointment demand gave branch managers the ability to staff proactively rather than reactively