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Announcements and media coverage

Arizona Federal Credit Union to Personalize Customer Service and Improve In-Branch Efficiency with Omnichannel Appointment Scheduling from TimeTrade

TimeTrade’s solution gives Arizona Federal a unified SaaS-based platform for personalizing members’ banking experiences BOSTON—July 12, 2016—TimeTrade, the leading provider of...

Study: Retailers Still Falling Short of Customer Expectations When it Comes to Providing a Personalized Customer Experience

 Shopper journeys marked by inconsistency, lack of personalization across channels BOSTON—May 26, 2016—Despite retailers increased emphasis on delivering a personalized...

TimeTrade and FIS Help Banks Build Loyalty and Boost In-Branch Experience

BOSTON—May 23, 2016—TimeTrade, the leading provider of appointment-driven personalization, today announced that it has partnered with FIS, a global leader in...

Study: Personalized Attention a Top Priority for Banking Customers

BOSTON—April 12, 2016—Today’s “on-demand” consumers want personalized attention from their banks and strongly prefer in-person assistance when making major purchasing...

Study: In-Store Retail Still Dominates, But Retailers Must Evolve With Customer Expectations

In-store shopping will continue to drive revenue in 2016, but consumers will increasingly gravitate to retailers that deliver personalized service,...

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