Lessons from Argentina on moving fast without breaking compliance – AI in CX Summit 2026
AI in CX summit | 2026
Lessons from Argentina on moving fast without breaking compliance
Jesica Cardozo [20 min]
Moving fast in a regulated market is not a contradiction. It is a strategy. Jesica Cardozo from Bancor, the first bank in Argentina to deploy generative AI for customers, shares how her team scaled to 155,000 monthly sessions while staying fully compliant.
See what it covers:
- How daily prompt management and close compliance collaboration kept generative AI accurate, safe, and audit-ready in a heavily regulated public bank
- Why transactional integrations like credit card balance and home banking password reset drove an 88% retention rate and cut call center volume
- Three lessons for financial institutions starting their AI journey, including why customer-centric strategy matters more than the technology itself