CityBiz Q&A

Engageware started as a pioneer in online appointment scheduling, but now the company positions itself as a leader in AI-powered customer engagement.

From chatbots to co-workers: The rise of agentic banking

For more than a decade, AI in banking has mostly lived at the edges: smarter chatbots, sharper fraud detection, better analytics. Valuable improvements, but largely incremental. In many institutions, AI helped answer questions faster without fundamentally changing how work moves through the organization.