Author: Dan O’Malley

Five moves banks can make to accelerate AI from pilot to production

Here are five practical moves that help financial institutions turn AI from an experiment into an operational capability.

CityBiz Q&A

Engageware started as a pioneer in online appointment scheduling, but now the company positions itself as a leader in AI-powered customer engagement.

From chatbots to co-workers: The rise of agentic banking

For more than a decade, AI in banking has mostly lived at the edges: smarter chatbots, sharper fraud detection, better analytics. Valuable improvements, but largely incremental. In many institutions, AI helped answer questions faster without fundamentally changing how work moves through the organization.