The existing model relied heavily on human agents, lacked 24/7 availability, and had no scalable way to handle growing inquiry volumes without adding headcount. A traditional agent-led model couldn’t do both serve and grow.
See how they solved it with Aivo by Engageware’s Virtual Agent:
- 98% of inquiries automated through WhatsApp with a 46% reduction in call center volume
- 56% of WhatsApp customers express interest in additional services, more than double the 23% seen on the phone
- How every service interaction became a potential sales conversation with only a 3% human transfer rate