AI in CX Summit: Shaping the future of customer experience
The 3-minute Demo!
Special event
AI in CX Summit: Shaping the future of customer experience
Aivo | Banco Comafi | América Móvil | Banco Columbia | Banorte [2h 29m]
The original event was presented in Spanish. This version is an AI-powered English dub created for accessibility and broader audience reach.
The AI Summit 2025 brought together leaders from banking, telecom, and customer experience to examine how AI is being deployed in regulated industries today. The conversation reflects a clear shift from pilot programs to scaled execution, with organizations using AI to deliver faster, more complete customer resolution. In some cases, virtual assistants now handle close to 50% of customer service interactions, with continued growth expected.
Across sessions, a consistent theme emerged: technology alone is not the differentiator. Success depends on data quality, governance, and how organizations design human and AI collaboration. Many teams are building assistants that resolve customer needs end to end, rather than redirecting to other channels. At the same time, companies are seeing measurable returns, with AI initiatives delivering 3.5× ROI within an average of 14 months.
50
%
Nearly half of customer service interactions are handled by virtual assistants in some cases
Looking ahead, the next phase is agentic AI, where systems can plan and act with greater autonomy. Leaders emphasized that adoption will depend on strong governance, ethical frameworks, and alignment across teams to ensure accuracy, compliance, and long-term impact.
The AI suite built for real business outcomes
Explore more
Turn clicks into revenue generating meetings with intelligent routing, context rich prep, effortless booking across...
Video Enterprise Appointment Scheduling 3-minute Demo Learn why leading financial intuitions and retailers rely on...