Welcome to AIVO. We’re glad you’re here, and we hope you enjoy everything we have to offer.
These Terms and Conditions are effective as of April the 4th, 2022. Please read these Terms carefully because they are a binding agreement between You and AIVO.
1. Terms of Services
These Terms and Conditions constitute an agreement between Aivo´s clients (“Clients”) and AIVO, (each, a “Party,” and collectively, the “Parties”), a Company duly incorporated in the State of Delaware, governing the access to the Services and the www.aivo.co site (the “Site”), software, data feeds, information, tools, features, and functionalities available on the Site and/or all and any customer service solutions offered and operated by AIVO (the “Services” or “Service”).
By accepting this Agreement, either by entering, visiting, accessing and/or using a Service, You agree to be bound by this Agreement as of the date of such access or use of the Service (the “Effective Date”). If You are entering into this Agreement on behalf of a company, organization or another legal entity (an “Entity”), You are agreeing to this Agreement for that Entity and representing to AIVO that You have the authority to bind such Entity and its Affiliates to this Agreement, in which case the terms “Client”, “Customers”, “You,” “Your” or a related capitalized term herein shall refer to such Entity and its Affiliates. If You do not have such authority, or if You do not agree with this Agreement, You must not use or authorize any use of the Services.
AIVO reserves the right, at our discretion, to change these Terms and Conditions. In that case, we will add a new date at the top of the document (“Effective Date”) and provide You with prior notice for any change on the “Terms and Conditions Update” page of our website. We also may notify Clients of the change using contact information, email or other means. The revised Terms and Conditions will be effective as of the published effective date. In case You Continue to use the Services and/or Site after any changes, You agree to be bound by such modifications or revisions.
2. Use of the Services
2.1. AIVO offers several Services:
- Agentbot: used to automatically hold a conversation and provide customer service between AIVO and/or AIVO´s Clients and the Users (hereinafter, the “Session”). A Session may have unlimited interactions and will be deemed ended in the following cases: (i) Inactivity of User for a term of five (5) minutes; (ii) Rerouting the Conversation to another channel; (iii) Active option to end the conversation in the chat window.
- Help: Help Web Platform (“Help”) is a knowledge database that uses a search engine with autocomplete suggestions, facilitating the access to information from any channel. The Session may have unlimited interactions and will be deemed ended after inactivity of User for a term of five (5) minutes.
- Live: Live Web Platform (“Live”), where AIVO´s Clients may interact with users through their own human agents in multiple digital channels at a single site.
- Voice: Automatic customer service solution on telephone channels with Artificial Intelligence (“Voice”) used for the Conversation between Clients and Users, through voice acknowledgment.
- Engage: Aivo’s tool to create campaigns and start conversations with global audiences on different platforms. When using WhatsApp as an outbound tool, conversations are measured in 24-hour increments, or “sessions”, that start whenever the first message is delivered by a business.
You acknowledge that AIVO may modify the features and functionality of the Services during the subscription term. We reserve the right to modify our Sites at any time, with or without notice to you. AIVO shall provide You with commercially reasonable advance notice of any deprecation of any material feature or functionality.
3. Knowledge
The Services allow Clients to create, publish or upload information, links, photos, videos, or other materials (“Knowledge”), and share them with third parties. Clients undertake not to create, upload or publish Knowledge that is unlawful, harmful, infringing, or that they lack authority to disclose.
Clients shall retain ownership of the Knowledge; however, Clients authorize AIVO to use, copy, reproduce, process, adapt, amend, publish, transmit, edit, translate, show and distribute such Knowledge in connection with the provision of the Services. Clients accept that AIVO may use the Knowledge, questions, answers and interactions to improve its processes, algorithms and artificial intelligence.
AIVO shall have NO liability whatsoever if any Users or third parties copy, retransmit or disclose the Knowledge. AIVO reserves the right, but is not obliged, to decline and/or delete any Knowledge deemed to infringe these provisions, and may access, read, maintain, and disclose information as reasonably required by law, to enforce these Terms, or to protect the rights, property or security of AIVO, its users and the general public.
4. Use of the Knowledge
All Knowledge included in the Services is the exclusive responsibility of its creator. AIVO does not endorse, support, represent or warrant the entirety, veracity, exactness or reliability of any Knowledge, and cannot assume liability for its use. Clients are solely responsible for the use of the Services and for the consequences of the Knowledge they provide.
5. Setting up the Service
Client will comply with the technical requirements and specifications of the Service, which may include: (i) including software code, tags and cookies supplied by AIVO on Client’s websites and email newsletters; (ii) supplying AIVO with catalogue files of Client’s products/services; and (iii) supplying AIVO with Client’s logos and other Content to be displayed in ads or banners.
6. Client Account
When Clients create their Account, they must provide accurate information to AIVO. Admins of an Account are deemed authorized representatives of the Client, and any decision or action made by any Admin is deemed a decision or action of Client. Client is solely and fully responsible for all activities that occur under its business and must notify AIVO immediately of any unauthorized use or security breach.
7. Acceptable use of the Services
Client and/or User undertake not to misuse the Services, including but not limited to: reselling or transferring the Services without authorization; reverse engineering or decompiling the Platform; interfering with or disrupting the Service; violating privacy rights or harvesting data without consent; sending spam; transmitting viruses or malicious code; or using the Service for any unlawful purpose. Failure to comply may result in denial of access and civil and/or criminal liability.
8. Payments
For AIVO to be obliged to provide the Services, payment must be made in due time according to the applicable subscription, agreement, or Service Order. All information provided in connection with a transaction must be accurate, complete and current. Client agrees to pay all charges by wire transfer or credit card depending on the plan used, including applicable taxes.
Discounts and Promotions: unless expressly stated otherwise, upon renewal AIVO will renew the Subscription at the full applicable fee. Payment through Partner: if Client purchased through an authorized Reseller, the Partner Agreement governs any conflicting terms with respect to that relationship.
9. Term and Termination; Suspension
These Terms remain in full force and effect from the Effective Date until the end of the underlying Service. Either Client or AIVO may terminate for material breach not cured within a reasonable period, or upon insolvency. Client may terminate its Subscription by canceling the Service, without derogating from its obligation to pay applicable fees except within the Refund Period. Upon termination, Client’s Subscription and rights hereunder terminate, and it is Client’s sole liability to export Data prior to termination.
AIVO may temporarily suspend the Account in the event of a security risk, breach of these Terms or applicable law, overdue payment obligations, or breach of the Acceptable Use clause.
10. Intellectual Property
All rights, title and interest in the Services (excluding Knowledge provided by Users) remain the exclusive property of AIVO. Nothing in these Terms grants Client any right to use AIVO’s trademarks, logos, or distinctive features. Software, source codes, and all related intellectual property remain AIVO’s property. Client acknowledges and accepts that AIVO may include Client’s name in its public list of clients.
11. Privacy and Security
AIVO implements reasonable security measures to protect Client Data, described further on AIVO’s Security Page. As part of accessing or using the Service, AIVO may collect, access, use and share certain Personal Data as described in AIVO’s Privacy Policy. AIVO may also collect, use and publish Anonymous Information relating to use of the Service for business purposes. Client acknowledges it may include codes and tags on its website, and shall use best efforts to include an appropriate privacy policy and consent mechanisms on its own site.
12. Trial and Pre-Released Services
AIVO may offer part or all of its Services on a free trial basis (“Trial Service”), which may be modified, cancelled or limited at any time without liability. AIVO may also offer Services in Alpha or Beta versions (“Pre-Released Services”), which are provided “as-is”, “with all faults”, without warranties, and with liability capped at amounts actually paid in the preceding 6 months.
13. Links & Third-Party Sites and Components
The Services may contain links to or use third-party websites and services which are neither owned nor controlled by AIVO. AIVO acts merely as an intermediary platform and does not endorse or bear responsibility for such Third Party Services. Integration with a Third Party Service may involve exchange of Customer Data, governed by a separate Third Party Agreement, for which AIVO bears no responsibility. Third Party Services may be offered free or for a fee, subject to change at any time.
14. Indemnity
Client agrees to hold AIVO harmless against claims arising from Client’s or Users’ use and access to the Services, unauthorized use of credentials, or infringement of these Terms. AIVO agrees to defend Customer against third-party IP infringement claims regarding Customer’s authorized use of the Service, subject to certain exclusions (e.g., modifications made by Customer, or combination with other products).
15. Limitation of Liability
Use of the Service is solely at Client’s own risk. AIVO shall not be liable for indirect, special, incidental or consequential damages of any kind arising from use or inability to use the Service. Client releases AIVO from responsibility for the actions of third parties or Users, and acknowledges AIVO is not party to any transaction between Client and User.
16. Limitation of Liability
Notwithstanding anything to the contrary, in no event shall either Party be liable for indirect, exemplary, special, consequential, incidental or punitive damages, or loss of profits, data, business, reputation, revenue or goodwill. Except for indemnity obligations, payment obligations, or breach of the Acceptable Use Policy, total aggregate liability of either Party shall not exceed the total fees actually paid during the 12 consecutive months preceding the event giving rise to liability.
17. Disclaimer
Services are provided “as is” and “as currently offered”, without warranty of any kind. AIVO does not warrant uninterrupted availability, error-free operation, or that the Services are free from viruses. The Services maintain a high-availability infrastructure targeting 99.9% uptime; scheduled and unscheduled maintenance interruptions may occur, with service credits available depending on the service level achieved in a given month (10% credit below 99%, 15% below 95%, 20% below 90%).
18. Confidential Information
Client undertakes to protect as confidential and not disclose any Confidential Information received from AIVO, including business information, products, pricing, analysis, methods, software, and trade secrets, using at least the same degree of care Client uses to protect its own confidential information.
19. Amendments
AIVO reserves the right to amend these Terms and Conditions from time to time and will publish the most recent version on its website. Fundamental changes will be notified to Clients through an additional method, such as email. Continued use of the Services after such amendments constitutes acceptance.
20. General Provisions
These Terms are governed by the laws of the State of Florida, USA. Claims may only be brought in an individual capacity, not as part of a class action. Disputes not resolved amicably shall be submitted to arbitration under AAA rules in Miami, Florida. These Terms were written in English; in case of conflict with a translated version, the English version prevails. Neither party is liable for delays caused by Force Majeure events. The parties are independent contractors, and there are no third-party beneficiaries.
Notices to AIVO shall be provided to General Counsel at legal@aivo.co.
These Terms and Conditions were last updated on 10/19/2026