Make WhatsApp a channel where work gets done
Engageware connects WhatsApp to AI Agents, live specialists, and enterprise workflows so customers can get answers, complete supported actions, and keep their context in one conversation. Built for regulated organizations that need speed without giving up governance.
the problem
Moving customers out of WhatsApp turns a fast interaction into another queue.
Customers choose WhatsApp because it is immediate. The journey breaks when the answer ends with a phone number, a portal, or a cold transfer. Context disappears, service volume shifts to another team, and the customer still has work left to do.
our solution
One governed journey across AI, systems, and people
AI Agents handle routine demand
Respond to written and audio messages around the clock using approved knowledge and policy-aware workflows.
Studio connects live systems
Retrieve account or service data and execute supported actions through enterprise integrations and compliance guardrails.
Engage starts proactive conversations
Send approved WhatsApp templates for reminders, alerts, offers, and service updates, then continue the response in the same channel.
Live handles complexity
Transfer the conversation to a specialist with the history, intent, and workflow state intact.
Choose one WhatsApp journey that should end in resolution
Map the customer intent, systems, policy checks, actions, and escalation path needed to complete it without leaving the conversation.
95%
Solved-query rate across current Aivo WhatsApp deployments.
1M+
Automated WhatsApp conversations handled by Aivo.
180+
Countries where customers use WhatsApp.
How a WhatsApp conversation reaches an outcome
1
The customer states the need
The journey begins with a written message or voice note in the channel the customer already uses.
2
The AI Agent applies the right workflow
The agent identifies the intent, uses approved knowledge, asks for required information, and follows the configured business rules.
3
Studio retrieves data or triggers an action
Connected systems provide the live information or transaction capability needed to move the request forward.
4
A specialist joins when judgment is required
Live transfers the conversation with its context intact, so the customer does not have to repeat the issue.
Capabilities
Questions we get all the time
AI Agents can answer from approved knowledge, authenticate when the workflow requires it, retrieve live account or service data through Studio, and complete supported actions. If judgment is required, Live continues the same conversation.
You define which systems the AI Agent can access, which actions it can take, and when it must escalate. Every step is logged. Customer data is not used to train external models. Engageware maintains SOC 2 Type II and ISO 27001, and supports GDPR and LGPD.
Both. Customers can message first. Engage sends approved WhatsApp templates for reminders, alerts, offers, and service updates, then keeps the reply in the same thread.
Live takes the conversation with history, intent, and workflow state intact. The customer does not start over in another channel.
No. You can automate WhatsApp without an official business account. If you want the verified mark next to your brand, apply to WhatsApp for an official WhatsApp Business account.
Yes. A numerical migration can keep the number, display name, quality rating, message limits, account status, and message templates.
Current Aivo WhatsApp deployments report a 95% solved-query rate, with more than 1 million automated WhatsApp conversations handled.
WhatsApp is used by customers in 180+ countries. Treat that as channel reach, not an Engageware coverage claim. The product works wherever you have a WhatsApp Business setup.
