By 2019, Banco Comafi faced converging pressures: rapid technological change, rising customer expectations, and growing demand for instant, 24/7 support. Traditional service channels could not handle simultaneous inquiry volumes without delays.

See how they solved it with Engageware:

• 98% interaction resolution rate with 100,000 monthly interactions and only 5% requiring human transfer
• 34 banking transactions fully automated on WhatsApp including loans, balances, deposits, and card management
• 93% ROI within two months of launching a WhatsApp-based personal loan campaign