Governed AI across agents and workflows
Outcomes in Regulated Industries
Faster Value and Lower Costs for Highly Regulated Organizations
About Us
Engageware combines smart automation with a platform built to support every step of the customer journey. We make it easier for teams to deliver fast, reliable, and meaningful service—whether they're scheduling appointments, answering questions, or guiding customers to the right expert. What started as a solution to streamline interactions has evolved into a platform trusted across the industry.
Welcome to Engageware.
Reduce Effort Per Ticket
Deflect and resolve more interactions digitally. Resolve remaining tickets faster with rich customer insights.
• AI handles 98% of inquiries without escalation
• Contextual handoffs to live agents
• Unified customer history across all channel
Success Stories
See How Engageware Powers Faster, Smarter, and More Effective Interactions.
170%
Adoption, Driving 75% of Employees to Report Performance Gains
99.9%
Adoption, Driving 75% of Employees to Report Performance Gains
1.5M
Adoption, Driving 75% of Employees to Report Performance Gains
Success Stories
See How Engageware Powers Faster, Smarter, and More Effective Interactions.
170%
Adoption, Driving 75% of Employees to Report Performance Gains
99.9%
Adoption, Driving 75% of Employees to Report Performance Gains
1.5M
Adoption, Driving 75% of Employees to Report Performance Gains
Reduces Call Volume
24/7 Member Support
Handle questions about lost cards, wire transfers, account balances, and branch hours around the clock. Members get immediate help. Your team focuses on complex issues that require human judgment.
Increases Conversions
Website Experience
Turn your website into an interactive guide. Whether someone's researching products or troubleshooting an issue, the chatbot provides contextual help that keeps them engaged.
Quick time to value
Fast Implementation
Existing Engageware customers go live in weeks. Your content library becomes the foundation—no flows to build. Our managed services team handles setup and optimization.
flexible and scalable
Enterprise Level Capabilities to Meet Your Needs
Proof of Value
We help you define success criteria for AI adoption and help you build use cases based on your organization, business goals, and data platforms.
Custom Training
We help you define success criteria for AI adoption and help you build use cases based on your organization, business goals, and data platforms.
Deployment Services
We help you define success criteria for AI adoption and help you build use cases based on your organization, business goals, and data platforms.
Key capabilities
Delivering Value Across Every Salesforce Cloud
Marketing Cloud
More than leads, drive marketing qualifed meetings directly to your sales team via omnichannel campaigns.
Sales Cloud
Fill your pipeline and expedite sales cycles by scheduling meeting instantly with prospects and leads
Service Cloud
Watch your NPS scores and customer satisfaction skyrocket by instantly scheduling on-boarding and support meetings.
Financial Services
Offer instant accessibility for your clients to boost engagement and increase assets management
How it Works
Three Engagement Pillars, One Orchestration Layer
We don’t just answer questions. We complete journeys.
Shared Memory
Shared Memory: Every interaction preserves context. When customers switch from chat to voice to branch, agents see the full history so there is no repetition.
Workflow Intelligence
Workflow Intelligence: AI agents execute mapped workflows connected to your cores, CRMs, and systems. Not blank prompts, but structured processes with clear guardrails.
Multi-Channel Deployment
Build once, deploy everywhere. Your AI agents run across WhatsApp, web, mobile, voice, SMS, social platforms, and other channels.
Features
Knowledge That Lowers Cost And Burnout
Learn more about Security →
Search That Understands Your Team
AI Search returns the right answer instantly, even when content is buried inside long policies and procedures. Employees stop juggling keywords or switching between portals.
Instant Answers
Teams receive accurate answers immediately with source details shown every time. This reduces confusion, speeds decisions, and improves service with consistent guidance.
Content Services Team
Engageware experts refine and structure content so procedures become clear, searchable, and compliant. This strengthens your knowledge base and improves employee experience.
Insights & Analytics
Search data reveals content gaps and outdated materials. Leaders gain visibility into what teams need so improvements become simple and targeted.
Procedure Builder
Create clear, step-by-step guides that reduce risk and support consistent execution. Updates are easy and can be self-managed or with Engageware support.
Integrations & APIs
Connect search and content to intranets, CRMs, CCaaS, and other internal tools. Keep answers within existing workflows so teams stay productive without jumping systems.
Built for Compliance
Drafting and approvals ensure only accurate content is published. Automated reviews and guardrails keep information current and within your risk envelope.
Ecosystems & Integrations
Works With Your Real-World Enterprise Stack
No rip-and-replace. Engageware activates the systems you already trust.
See How We Can Help You Engage Customers
Join 600+ organizations using Engage to achieve 98% open rates and 4.95% conversion rates. Launch your first campaign in days, not months.
Put Aivo to the Test
See How Leading Institutions Use Aivo
Join 600+ organizations using Engage to achieve 98% open rates and 4.95% conversion rates. Launch your first campaign in days, not months.
Download Our Use Case Guide →
The Solution
Build the Right Experience for Your Customers
01
Convert demand into booked appointments, faster and at scale
From the first signal of intent to the final conversation, Appointment Management ensures every interaction moves forward with purpose.
Use smart links for built-in tracking
Engageware auto-generates dynamic, trackable scheduling links at scale by service, staff, or location.
01
Schedule exactly what you need
Immediate scheduling of different types of appointments ranging from mortgage consultation, wealth management, account opening, and more.
02
Avoid missing an opportunity
Capture leads 24/7 with always-on scheduling and omnichannel support that turns after‑hours visitors into next‑day appointments and weekend inquiries into Monday meetings.
03
Schedule Exactly What You Need
Immediate scheduling of different types of appointments ranging from mortgage consultation, wealth management, account opening, and more.
04
Avoid Missing an Opportunity
Capture leads 24/7 with always-on scheduling and omnichannel support that turns after‑hours visitors into next‑day appointments and weekend inquiries into Monday meetings.