Governed AI across agents and workflows
Our Leadership Team
Get all your ducks in a row back-end of third quarter customer centric programmatically. Downselect make sure to include in your wheelhouse. We need evergreen content bottleneck mice. 360 degree content marketing pool moves the needle, so first-order optimal strategies, and are there any leftovers in the kitchen? Incentivize adoption. I know you’re busy. We’re all in this together, even if our businesses function differently we need to get all stakeholders up to speed and in the right place we need to dialog around your choice of work attire.
Dan O'Malley
Chief Executive Officer
Get all your ducks in a row back-end of third quarter customer centric programmatically. Downselect make sure to include in your wheelhouse. We need evergreen content bottleneck mice. 360 degree content marketing pool moves the needle, so first-order optimal strategies, and are there any leftovers in the kitchen? Incentivize adoption. I know you’re busy. We’re all in this together, even if our businesses function differently we need to get all stakeholders up to speed and in the right place we need to dialog around your choice of work attire.
Dave Blahnik
Chief Financial Officer
Get all your ducks in a row back-end of third quarter customer centric programmatically. Downselect make sure to include in your wheelhouse. We need evergreen content bottleneck mice. 360 degree content marketing pool moves the needle, so first-order optimal strategies, and are there any leftovers in the kitchen? Incentivize adoption. I know you’re busy. We’re all in this together, even if our businesses function differently we need to get all stakeholders up to speed and in the right place we need to dialog around your choice of work attire.
Rich Bossbaly
Chief Revenue Officer
Get all your ducks in a row back-end of third quarter customer centric programmatically. Downselect make sure to include in your wheelhouse. We need evergreen content bottleneck mice. 360 degree content marketing pool moves the needle, so first-order optimal strategies, and are there any leftovers in the kitchen? Incentivize adoption. I know you’re busy. We’re all in this together, even if our businesses function differently we need to get all stakeholders up to speed and in the right place we need to dialog around your choice of work attire.
Bill Bohen
Senior Vice President, Client Services
Get all your ducks in a row back-end of third quarter customer centric programmatically. Downselect make sure to include in your wheelhouse. We need evergreen content bottleneck mice. 360 degree content marketing pool moves the needle, so first-order optimal strategies, and are there any leftovers in the kitchen? Incentivize adoption. I know you’re busy. We’re all in this together, even if our businesses function differently we need to get all stakeholders up to speed and in the right place we need to dialog around your choice of work attire.
Cindy Crowley
Vice President, Finance and Administration
Get all your ducks in a row back-end of third quarter customer centric programmatically. Downselect make sure to include in your wheelhouse. We need evergreen content bottleneck mice. 360 degree content marketing pool moves the needle, so first-order optimal strategies, and are there any leftovers in the kitchen? Incentivize adoption. I know you’re busy. We’re all in this together, even if our businesses function differently we need to get all stakeholders up to speed and in the right place we need to dialog around your choice of work attire.
Michael Forsyth
Vice President, Engineering
Get all your ducks in a row back-end of third quarter customer centric programmatically. Downselect make sure to include in your wheelhouse. We need evergreen content bottleneck mice. 360 degree content marketing pool moves the needle, so first-order optimal strategies, and are there any leftovers in the kitchen? Incentivize adoption. I know you’re busy. We’re all in this together, even if our businesses function differently we need to get all stakeholders up to speed and in the right place we need to dialog around your choice of work attire.
Dan Gesser
Vice President, Marketing
Get all your ducks in a row back-end of third quarter customer centric programmatically. Downselect make sure to include in your wheelhouse. We need evergreen content bottleneck mice. 360 degree content marketing pool moves the needle, so first-order optimal strategies, and are there any leftovers in the kitchen? Incentivize adoption. I know you’re busy. We’re all in this together, even if our businesses function differently we need to get all stakeholders up to speed and in the right place we need to dialog around your choice of work attire.
Christopher Hydak
Head of Hosting Operations and Security Officer
Get all your ducks in a row back-end of third quarter customer centric programmatically. Downselect make sure to include in your wheelhouse. We need evergreen content bottleneck mice. 360 degree content marketing pool moves the needle, so first-order optimal strategies, and are there any leftovers in the kitchen? Incentivize adoption. I know you’re busy. We’re all in this together, even if our businesses function differently we need to get all stakeholders up to speed and in the right place we need to dialog around your choice of work attire.
John Loring
Chief Technologist and Co-founder
features
See How Engageware Powers Faster, Smarter, And More Effective Interactions.
Improve Time To Value
Engageware works out of the box. Solve customer problems right away, rather than confusing complex software.
Reduce Effort Per Ticket
Self-service and automation deflect up to 25% of agent contacts. Resolve remaining tickets faster with rich customer insights.
Keep Costs Low
You don’t need a developer army to start using Engageware, or an influx of agents to keep using it. Efficiency and automation are baked in.
Improve Time To Value
Engageware works out of the box. Solve customer problems right away, rather than confusing complex software.
+
90
M
Appointments Per Year Across
+
600
Enterprise Customers
99.9
%
Uptime Across 20 Countries
Trusted By Leaders Across Banking, Wealth, And Services
+
90
M
Appointments Per Year Across
+
600
Enterprise Customers
99.9
%
Uptime Across 20 Countries
Trusted By Leaders Across Banking, Wealth, And Services
+
90
M
Appointments Per Year Across
+
600
Enterprise Customers
99.9
%
Uptime Across 20 Countries
Eyebrow
Enterprise Ecosystem and Integrations
Native Integrations with 3 of Top 5 CRMs
Need copy here? Lorem dracarus connections with customers.
Certified Connections with Leading CCaaS Platforms
Need copy here? Lorem dracarus connections with customers.
Custom Integration Capability. Any System. Any API.
Need copy here? Lorem dracarus connections with customers.
Core Banking Systems
Payment Gateways
ERP Systems
Billing Systems
Document Management
Insights to Shape the Future of AI-Powered CX
Blog
10 Min Read
Navigating Bank Mergers & Acquisitions: Turning Uncertainty Into Engagement
Mergers and acquisitions are reshaping the banking landscape, but for many institutions, growth often comes at the cost of customer confidence.
Success Story
5 Min Read
OnPoint Community Credit Union
Discover how OnPoint Community Credit Union Evolved Employee Productivity with AI-Powered Knowledge Management.
Webinar
10 Min Read
How Digital-First Credit Unions Create Moments That Matter
Watch this on-demand session on creating “moments that matter” across the member journey. See how iThink Financial, Engageware, and SundaySky turn everyday interactions into meaningful touchpoints that build trust, deepen relationships, and drive growth.
Workflows
Profile Management
Empower users to manage account access, personalization, and security with self-service tools.
SEE MORE
Account Number Lookup
Let customers quickly verify their account numbers through secure, automated workflows.
Personalized Menu by Segment
Show customers personalized information based on their profile and segment for relevant, targeted experiences.
Password Reset
Enable customers to securely reset passwords without agent assistance.
Update Security Questions
Let customers update their security profile questions for enhanced account protection.
Profile Management
Empower users to manage account access, personalization, and security with self-service tools.
SEE MORE
Account Number Lookup
Let customers quickly verify their account numbers through secure, automated workflows.
Personalized Menu by Segment
Show customers personalized information based on their profile and segment for relevant, targeted experiences.
Password Reset
Enable customers to securely reset passwords without agent assistance.
Update Security Questions
Let customers update their security profile questions for enhanced account protection.
Profile Management
Empower users to manage account access, personalization, and security with self-service tools.
SEE MORE
Account Number Lookup
Let customers quickly verify their account numbers through secure, automated workflows.
Personalized Menu by Segment
Show customers personalized information based on their profile and segment for relevant, targeted experiences.
Password Reset
Enable customers to securely reset passwords without agent assistance.
Update Security Questions
Let customers update their security profile questions for enhanced account protection.
Profile Management
Empower users to manage account access, personalization, and security with self-service tools.
SEE MORE
Account Number Lookup
Let customers quickly verify their account numbers through secure, automated workflows.
Personalized Menu by Segment
Show customers personalized information based on their profile and segment for relevant, targeted experiences.
Password Reset
Enable customers to securely reset passwords without agent assistance.
Update Security Questions
Let customers update their security profile questions for enhanced account protection.
Profile Management
Empower users to manage account access, personalization, and security with self-service tools.
SEE MORE
Account Number Lookup
Let customers quickly verify their account numbers through secure, automated workflows.
Personalized Menu by Segment
Show customers personalized information based on their profile and segment for relevant, targeted experiences.
Password Reset
Enable customers to securely reset passwords without agent assistance.
Update Security Questions
Let customers update their security profile questions for enhanced account protection.
Profile Management
Empower users to manage account access, personalization, and security with self-service tools.
SEE MORE
Account Number Lookup
Let customers quickly verify their account numbers through secure, automated workflows.
Personalized Menu by Segment
Show customers personalized information based on their profile and segment for relevant, targeted experiences.
Password Reset
Enable customers to securely reset passwords without agent assistance.
Update Security Questions
Let customers update their security profile questions for enhanced account protection.
Profile Management
Empower users to manage account access, personalization, and security with self-service tools.
SEE MORE
Account Number Lookup
Let customers quickly verify their account numbers through secure, automated workflows.
Personalized Menu by Segment
Show customers personalized information based on their profile and segment for relevant, targeted experiences.
Password Reset
Enable customers to securely reset passwords without agent assistance.
Update Security Questions
Let customers update their security profile questions for enhanced account protection.
Profile Management
Empower users to manage account access, personalization, and security with self-service tools.
SEE MORE
Account Number Lookup
Let customers quickly verify their account numbers through secure, automated workflows.
Personalized Menu by Segment
Show customers personalized information based on their profile and segment for relevant, targeted experiences.
Password Reset
Enable customers to securely reset passwords without agent assistance.
Update Security Questions
Let customers update their security profile questions for enhanced account protection.
Profile Management
Empower users to manage account access, personalization, and security with self-service tools.
SEE MORE
Account Number Lookup
Let customers quickly verify their account numbers through secure, automated workflows.
Personalized Menu by Segment
Show customers personalized information based on their profile and segment for relevant, targeted experiences.
Password Reset
Enable customers to securely reset passwords without agent assistance.
Update Security Questions
Let customers update their security profile questions for enhanced account protection.
Profile Management
Empower users to manage account access, personalization, and security with self-service tools.
SEE MORE
Account Number Lookup
Let customers quickly verify their account numbers through secure, automated workflows.
Personalized Menu by Segment
Show customers personalized information based on their profile and segment for relevant, targeted experiences.
Password Reset
Enable customers to securely reset passwords without agent assistance.
Update Security Questions
Let customers update their security profile questions for enhanced account protection.
Profile Management
Empower users to manage account access, personalization, and security with self-service tools.
SEE MORE
Account Number Lookup
Let customers quickly verify their account numbers through secure, automated workflows.
Personalized Menu by Segment
Show customers personalized information based on their profile and segment for relevant, targeted experiences.
Password Reset
Enable customers to securely reset passwords without agent assistance.
Update Security Questions
Let customers update their security profile questions for enhanced account protection.
Profile Management
Empower users to manage account access, personalization, and security with self-service tools.
SEE MORE
Account Number Lookup
Let customers quickly verify their account numbers through secure, automated workflows.
Personalized Menu by Segment
Show customers personalized information based on their profile and segment for relevant, targeted experiences.
Password Reset
Enable customers to securely reset passwords without agent assistance.
Update Security Questions
Let customers update their security profile questions for enhanced account protection.
Delivering Measurable Outcomes for Regulated Industries
Elevating Customer Service and Digital Excellence
Banco Comafi stands at the forefront of innovation and the adoption of modern technologies in the Argentine banking industry.
Get the story →
100K
Monthly Conversations
98%
Interaction Resolution
2:30"
Average Response Time
Elevating Customer Service and Digital Excellence
Banco Comafi stands at the forefront of innovation and the adoption of modern technologies in the Argentine banking industry.
Get the story →
100K
Monthly Conversations
98%
Interaction Resolution
2:30"
Average Response Time
Elevating Customer Service and Digital Excellence
Banco Comafi stands at the forefront of innovation and the adoption of modern technologies in the Argentine banking industry.
Get the story →
100K
Monthly Conversations
98%
Interaction Resolution
2:30"
Average Response Time
Trusted in high-volume regulated environments
Aivo Suite
One Orchestrated Platform for Campaigns, Conversations, and Resolution
Aivo Suite combines conversational AI, live support, and knowledge automation in a single platform built to scale engagement across digital channels—and now fully integrated with Engageware’s customer engagement ecosystem.
AI Agents
Automate High-Volume Interactions
Handle routine inquiries, authenticate customers, execute transactions, and resolve issues end-to-end. Agentic AI Agents use policy-aware workflows connected to your core systems through Studio, delivering accurate resolution without human intervention.
Up to 98% digital resolutions for high-volume servicing.
Learn more →
AI Engage
Turn Campaigns Into Conversations With Higher Conversion
Launch personalized WhatsApp and SMS campaigns that invite one-tap responses. When customers reply, they connect instantly to AI Agents or Live specialists without leaving their preferred channel.
Higher conversion through in-channel responses and instant routing.
Learn more →
Live
Empower Specialists to Resolve Issues Faster with Full Context
Route conversations from bot to live agents with context intact. Live offers queue management, agent tools, conversation history, and omnichannel support for smooth handoffs.
Resolve issues up to 30% faster with context + AI assist.
Learn more →
Studio
Connect Systems and Deploy Faster with Compliance Guardrails
Studio is the orchestration layer that makes everything work together. Connect core systems, CRMs, and contact centers with pre-built workflows, compliance guardrails, and complete audit trails.
Deploy workflows up to 60% faster with reusable orchestration.
Learn more →